NEDalert Service

NEDalertTM combines text-to-speech technology with intelligent escalation workflow to translate alerts from emails into phone calls to support resolution staff.

NEDalertTM was developed by Access Technologies as a solution to some fundamental weaknesses with email alerts from infrastructure management solutions; particularly with after-hours alerts. Those weaknesses are: no audit trail regarding alert response, no escalation workflow with resolve groups, no easy way to know if someone else in the resolution group is responding.

NEDalertTM Highlights:

  • Persistent, sequential phone calls to escalation staff until alert is acknowledged.
  • NEDalertTM understands who to call based on date and time.
  • Management reports to establish response accountability
  • Append a voice message to the next support staff in the queue.