Access Technologies Voice Services

phoneAs businesses seek capabilities beyond those of traditional PBXs to meet today's communication needs, they have begun to purchase server-based telecommunications systems in place of traditional PBXs. These new systems, which are generally based on open hardware and software standards, provide switching between communications lines, basic telephony services such as placing and receiving calls, multi-media messaging, web-based administration, and computer telephony integration (CTI) applications that integrate computer and telephone systems.

Server-based telecommunications systems that provide these functions over the PSTN are commonly known as server-based PBX systems. Systems that provide these functions over networks that use the Internet Protocol, or IP, are commonly known as IP-based PBX systems.

Server-based telecommunications systems combine the attributes of these two types of systems and allow medium-sized businesses to communicate over both the PSTN and the Internet, providing businesses with a telecommunications solution for the Internet era.

Server-based Telephony Service

Small and medium-sized businesses need cost-effective, flexible phone systems that can help them respond to new opportunities and growth. Server-based PBX systems offer scalability, IP applications, and a range of feature-rich endpoints to help you optimize the potential of your phone system; helping your people and your business work more responsively, productively, and profitably.

Common IP Telephony Features:

  • An easy-to-use visual interface that integrates your voice and data networks; enabling intuitive drag-and-drop and mouse-click call handling.
  • A powerful administrator’s interface that provides a strategic bird's-eye view of your entire organization, allowing you to monitor overall activity or a specific individual.
  • IP telephony that enables sophisticated call routing capabilities.
  • PBX software-based standards that grow dynamically with your business, enabling extensions to be added, moved, or changed quickly and cost-effectively according to your company's needs.
  • The ability to record and archive calls.
  • Advanced messaging features – voice messages can be seen as entries in your email inbox and can be accessed via the Internet.

Access Technologies consultants can help you determine if IP Telephony is appropriate for you. We can assess, design, deploy and support a telephony solution for your organization. Contact Us today.